SimpleMDM: Application Performance Degradation

Incident Report for PDQ

Resolved

This incident has been resolved.
Posted Mar 12, 2026 - 16:51 EDT

Monitoring

We have identified the problem and have rolled out a fix. We expect performance to improve but are continuing to monitor the situation.
Posted Mar 12, 2026 - 16:12 EDT

Identified

We are again seeing significant delays that were not resolved by the initial fix. We are working on resolving this.
Posted Mar 12, 2026 - 16:02 EDT

Monitoring

The site is back up and processes are picking back up. We are monitoring for additional issues.
Posted Mar 12, 2026 - 14:32 EDT

Identified

We are putting up a maintenance page in order to implement a fix. The service will be down temporarily.
Posted Mar 12, 2026 - 13:49 EDT

Update

We are continuing to investigate this issue.
Posted Mar 12, 2026 - 13:47 EDT

Investigating

We are seeing significant delays across the product. We are currently investigating.
Posted Mar 12, 2026 - 12:30 EDT
This incident affected: SimpleMDM (App Licensing and Distribution, App Upload Processing, Configuration Profile Distribution, Apple Business Manager Device Assignment Sync (DEP)).
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