Connect Incident - Delayed processing of Windows updates
Update - Connect is currently experiencing delays processing Windows Updates. We're currently working on a fix.

Thank you for your patience.
Jul 23, 2026 - 18:52 EDT
Identified - Connect is currently experiencing delays processing device software inventory. We're currently working on a fix.

Thank you for your patience.
Jul 23, 2026 - 17:54 EDT
Uptime over the past 90 days. View historical uptime.
Connect Degraded Performance
90 days ago
99.98 % uptime
Today
Automations Operational
90 days ago
99.95 % uptime
Today
Deployments Operational
90 days ago
99.95 % uptime
Today
Device Scans Degraded Performance
90 days ago
99.92 % uptime
Today
Package Library Operational
90 days ago
100.0 % uptime
Today
Remote Desktop Operational
90 days ago
100.0 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
Vulnerability Management Operational
90 days ago
100.0 % uptime
Today
Web Admin Operational
90 days ago
99.98 % uptime
Today
PDQ Connect Agent Operational
90 days ago
100.0 % uptime
Today
Deploy & Inventory Package Library Operational
90 days ago
100.0 % uptime
Today
SimpleMDM Operational
90 days ago
100.0 % uptime
Today
App Licensing and Distribution Operational
90 days ago
100.0 % uptime
Today
App Upload Processing Operational
90 days ago
100.0 % uptime
Today
Configuration Profile Distribution Operational
90 days ago
100.0 % uptime
Today
Apple Business Manager Device Assignment Sync (DEP) Operational
90 days ago
100.0 % uptime
Today
SmartDeploy Operational
90 days ago
100.0 % uptime
Today
Billing Portal Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
www.pdq.com Operational
90 days ago
100.0 % uptime
Today
simplemdm.com Operational
90 days ago
100.0 % uptime
Today
www.smartdeploy.com Operational
90 days ago
100.0 % uptime
Today
Detect Operational
90 days ago
100.0 % uptime
Today
Detect Operational
90 days ago
100.0 % uptime
Today
Auth Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 23, 2026

Unresolved incident: Connect Incident - Delayed processing of Windows updates.

Jul 22, 2026

No incidents reported.

Jul 21, 2026
Connect Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 23:13 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 22:00 EDT
Scheduled - We will be performing scheduled Connect maintenance on **Tuesday, July 21, from 10:00 PM ET through 1:00 AM ET on Wednesday, July 22** (up to 3 hours).

During this maintenance, Connect features and services may be intermittently unavailable or delayed. We appreciate your patience and will update this page with any changes.

If you have any questions or concerns, please let us know at support@pdq.com
Jul 17, 14:45 EDT
Jul 20, 2026
Scan data/results delayed & vulnerability delays
Resolved - This incident has been resolved.
Jul 20, 17:30 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 14:32 EDT
Update - Additional scaling has been done to help return operations to normal in a timely manner. We're on the road to recovery and we should be back to normal within the next hour.
Jul 20, 14:14 EDT
Update - A few fixes have been made. We are evaluating how effective they were and discussing further options to accelerate resolution.
Jul 20, 12:22 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 20, 10:57 EDT
Investigating - Connect scan results are currently delayed. We are investigating the issue.
Jul 20, 10:47 EDT
Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026
Connect Incident - Delayed processing of Device Vulnerabilities
Resolved - This incident has been resolved.
Jul 15, 19:15 EDT
Monitoring - This afternoon our engineering team deployed a series of fixes that reduced unnecessary database load from vulnerability processing, which has allowed us to more than double our processing throughput. The vulnerability queue is now draining rapidly, and we expect vulnerability data to be fully caught up within the next several hours.
Jul 15, 16:47 EDT
Update - Our engineering team continues to actively work on this issue. We've deployed several optimizations today and have additional fixes under review that we expect to further reduce processing time.
Jul 15, 12:41 EDT
Identified - Following an exceptionally large Microsoft Patch Tuesday (~570 fixes, nearly triple last month), Connect is processing an unprecedented volume of vulnerability changes. Vulnerability results in PDQ Connect are currently delayed by up to ~3 hours. Newly detected vulnerabilities may appear late, patched ones may take longer to show as resolved, and vulnerability counts/groups may be briefly out of date. No data is lost and no action is needed.

Deployments, device inventory & scans, and application scans are operating normally.
Jul 15, 08:36 EDT
Update - Due to patch Tuesday, Vulnerabilities backlog is still catching up in workload and will likely take a while to catch up. More updates to come.
Jul 14, 18:06 EDT
Update - We are continuing to monitor for any further issues.
Jul 14, 17:30 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 14, 17:26 EDT
Update - A fix has been implemented and things are trending back to looking normal.
Jul 14, 17:22 EDT
Update - The issue has been identified and we're working on a fix. Thank you for your patience.
Jul 14, 16:55 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 14, 16:36 EDT
Investigating - Connect is currently experiencing long delays in updating device group counts and Connect application data. We are currently investigating the issue. Thank you for your patience.
Jul 14, 16:21 EDT
Jul 14, 2026
Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

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