A fix has been implemented and we are monitoring the results.
Posted Aug 24, 2026 - 15:55 EDT
Update
All device group related work is caught up.
We've identified a few ways to increase throughput for scan data processing and are actively working on them.
Posted Aug 24, 2026 - 13:48 EDT
Identified
The queues are draining and the backlog is clearing. We're actively looking for ways to speed up recovery.
Posted Aug 24, 2026 - 12:55 EDT
Update
We're investigating delays affecting two areas of PDQ Connect. Device group membership changes are taking longer than usual to apply, and data from completed device scans is appearing in the console with a delay. Scans are still running and no data is being lost, results are queued and will appear as processing catches up.
Posted Aug 24, 2026 - 12:13 EDT
Investigating
We are currently investigating this issue.
Posted Aug 24, 2026 - 12:01 EDT
This incident affected: Connect (Device Scans, Device Groups).