All Systems Operational

Uptime over the past 90 days. View historical uptime.
Connect Operational
90 days ago
99.79 % uptime
Today
Automations Operational
90 days ago
99.9 % uptime
Today
Deployments Operational
90 days ago
99.87 % uptime
Today
Device Scans Operational
90 days ago
99.88 % uptime
Today
Package Library Operational
90 days ago
99.95 % uptime
Today
Remote Desktop Operational
90 days ago
99.91 % uptime
Today
Reports Operational
90 days ago
99.95 % uptime
Today
Vulnerability Management Operational
90 days ago
99.95 % uptime
Today
Web Admin Operational
90 days ago
98.76 % uptime
Today
PDQ Connect Agent ? Operational
90 days ago
99.93 % uptime
Today
Deploy & Inventory Package Library Operational
90 days ago
100.0 % uptime
Today
SimpleMDM Operational
90 days ago
99.5 % uptime
Today
App Licensing and Distribution Operational
90 days ago
99.0 % uptime
Today
App Upload Processing Operational
90 days ago
99.0 % uptime
Today
Configuration Profile Distribution Operational
90 days ago
100.0 % uptime
Today
Apple Business Manager Device Assignment Sync (DEP) Operational
90 days ago
100.0 % uptime
Today
SmartDeploy Operational
90 days ago
99.75 % uptime
Today
Billing Portal Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
www.pdq.com ? Operational
90 days ago
100.0 % uptime
Today
simplemdm.com ? Operational
90 days ago
100.0 % uptime
Today
www.smartdeploy.com ? Operational
90 days ago
100.0 % uptime
Today
Detect Operational
90 days ago
100.0 % uptime
Today
Detect Operational
90 days ago
100.0 % uptime
Today
Auth ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance - Connect Aug 12, 2025 22:00 - Aug 13, 2025 01:00 EDT

We will be performing scheduled maintenance on August 12, 2025 at 10:00 pm EDT. We expect maintenance to be completed at or before 1:00 am EDT.

During this timeframe, PDQ Connect Web Admin, deployments, scans, and other features will be intermittently unavailable.

If you have any questions, please let us know at support@pdq.com
Posted on Aug 06, 2025 - 18:36 EDT
Aug 8, 2025

No incidents reported today.

Aug 7, 2025
Connect degraded performance
Resolved - This incident has been resolved.
Aug 7, 11:12 EDT
Identified - The team has identified some likely causes and is working on remediation options.
Aug 7, 10:57 EDT
Investigating - Connect is experiencing degraded performance. We are currently investigating this issue.
Aug 7, 10:34 EDT
Aug 6, 2025
SmartDeploy outage - API certificate affecting login and cloud functionality
Resolved - This incident has been resolved.
Aug 6, 01:11 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 6, 01:09 EDT
Investigating - We are currently investigating this issue.
Aug 6, 00:53 EDT
Aug 5, 2025
Connect: Some customers may be experiencing a delay in viewing updates
Resolved - This incident has been resolved.
Aug 5, 18:55 EDT
Investigating - Some customers may experience a 4-8 minute delay in viewing updates in Connect. The changes are being registered immediately, but are not visible in Connect during that delay timeframe. We are currently troubleshooting the issue.
Aug 5, 18:36 EDT
Aug 4, 2025

No incidents reported.

Aug 3, 2025

No incidents reported.

Aug 2, 2025

No incidents reported.

Aug 1, 2025

No incidents reported.

Jul 31, 2025

No incidents reported.

Jul 30, 2025

No incidents reported.

Jul 29, 2025
SimpleMDM Degrade Performance
Resolved - After after deploying a performance improvement on 07/28, we are seeing consistent throughput for app installations. This incident has been resolved.
Jul 29, 16:02 EDT
Update - Some customers may experience slow app installation rollouts.
Jul 28, 19:41 EDT
Update - We are continuing to monitor for any further issues.
Jul 28, 19:40 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 10:54 EDT
Update - We are continuing to investigate this issue.
Jul 28, 10:54 EDT
Investigating - SimpleMDM is experiencing degraded performance. Some deployments may be delayed.
Jul 28, 10:53 EDT
Jul 28, 2025
Jul 27, 2025
SimpleMDM Degraded Performance
Resolved - SimpleMDM is experiencing degraded performance. Some deployments may be delayed.
Jul 27, 01:00 EDT
Jul 26, 2025
SimpleMDM Degrade Performance
Resolved - SimpleMDM is experiencing degraded performance. Some deployments may be delayed.
Jul 26, 03:00 EDT
SimpleMDM experienced intermittent degraded performance July 26 - July 28
Resolved - SimpleMDM experienced intermittent degraded performance starting around midday Saturday the 26th spanning into the early morning of Monday the 28th. During this time, certain queued commands were very slow to be processed, impacting device configuration changes and app installation. This was due to queue workers running out of memory. Our team was not immediately notified of the issue due to a misconfiguration in the alerting system covering the service. Once the team was alerted, the workers were restarted which allowed the queue to be cleared out. The root cause of the memory issue took longer to be resolved, leading to additional intermittent slowness for a period of time afterwards.

Our team has resolved the cause of the memory issue as well as addressed monitoring and alerting gaps to ensure we are notified if a similar issue were to occur.
Jul 26, 02:00 EDT
Jul 25, 2025

No incidents reported.

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